Refunds and cancellation

Wimzle is operated by WIMZLE LLC.

Image-generation failures

If generation fails without delivering an image, the game’s reconciliation process returns the reserved credit or free-game allowance according to the game’s settlement rules. Contact us if a balance does not recover. A completed image may differ from your intended scene; report problems so we can review them.

Payment issues

Email support@wimzle.com from your account email with the receipt or payment date and a description of the issue. Never send your card number or password. We review duplicate charges, missing credits, unused purchases and other refund requests individually, subject to applicable consumer rights.

Approved payment refunds are returned through Stripe to the original payment method. Bank processing times vary. Refunded or disputed purchases may pause paid credit spending while we reconcile the balance; contact support to resolve the review.

Stop a subscription

Use Account → Manage subscription to cancel future renewal. Cancellation takes effect at the end of the current billing period and does not automatically refund earlier payments. Monthly credits expire at period end; purchased credits do not expire. Contact us if you cannot access cancellation.

This policy does not limit mandatory refund or cancellation rights under applicable law.